Microsoft operating systems include complex applications and programs, advanced user interfaces and other services that sometimes causes problems for the user. In the event that a user cannot solve the problem on his own, Microsoft offers several technical support solutions for Microsoft products. Depending on the type of problem, one of these services may be more useful than another.
Microsoft Fix It
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Microsoft "Fix it" is a free service that can diagnose and repair problems in Windows, Internet Explorer, Media Player, Xbox and Zune, Microsoft Office and Windows Server. Fix it is for Windows XP and Vista users, as Windows 7 users have a built-in diagnostic utility. To use Fix it, the user selects the Microsoft software that he is having problems with, and then selects the common problem that the software is experiencing. The tool displays a list of solutions. When the user clicks "Run Now," Microsoft Fix it runs a script that tries to fix the problem.
Microsoft Answers
Microsoft Answers is a tech support site where people can ask specific questions about Microsoft Windows, Microsoft Office, Internet Explorer and the Zune. Microsoft employees, tech support specialists, and uses that have experienced similar problems answer questions. When a user enters a question, Microsoft Answers displays similar questions that have already been successfully answered by the Microsoft community. The user can still enter his question in the space provided, upon signing in with his Windows Live ID. Microsoft will email the user after his question receives answers.
Microsoft Help Blog
The Microsoft Help Blog is run by the Microsoft Developer Network, which includes many of Microsoft's software developers. The blog features posts that offer helpful tips and tricks, technical articles and how-to instruction guides. A blog post, for example, may teach people how to download software on their operating system, how to fix activation errors, how to improve battery life or how to reinstall an operating system. Commenting on the blog posts allows users to correspond with Microsoft developers concerning a specific issue.
Microsoft Customer Service and Support
Microsoft's Customer Service and Support is also available to help users with questions about Microsoft products and services. Accessible by telephone call, the representatives either provide support options or find the appropriate support team to answer user questions or resolve technical support issues. For general customer service questions, the representative may also direct the caller to a website that answers the question. Technical support may require self-help and assisted support with a professional via email or chat to make sure the problem is fixed.
Read more: http://www.ehow.com/info_8296817_microsofts-tech-support-options.html#ixzz1RaeQDiv8
Saturday, 9 July 2011
Microsoft's Tech Support Options
Posted on 00:12 by Unknown
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