User may receive calls from users who are attempting to access encrypted data, and they may not understand why they cannot access certain files in Microsoft windows xp. To recommend an appropriate solution, user must determine whether their files are encrypted or whether they have the proper NTFS permissions.
Windows XP displays the names of encrypted files in green by default, but you can change this setting. To verify that a folder or file is encrypted:
1. Right-click the file or folder and then click Properties.
2. On the General tab, click Advanced.
3. If the Encrypt Contents to Secure Data check box is selected, the file or folder is encrypted.
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