"Microsoft Streets & Trips" is a program for syncing navigation devices and planning trips with your computer. The program has needed many patches and fixes over the years to deal with bugs. Here are a few fixes for some well-known past problems, but to deal with your specific problem, it may be best to contact Microsoft.
Instructions
1. Visit the Microsoft website and scan the Streets & Trips support files for your particular solution. Microsoft has several downloads in their Microsoft Fix It catalog that will repair specific problems in the registry. Write down the error message that your program is giving you, search it on Microsoft, and download the Fix It that corresponds to your problem. If your problem is not listed, move on to Step 2.
2. Check to see if all the appropriate drivers are installed using Device Manager. Plug in your GPS or navigation device. Type "devmgmt.msc" in the "Start" search box and open the program. Click "Ports (COM & LPT)." If you do not see ports for "Microsoft GPS Port" or "u-blox 5 GPS" and "Galileo Receiver," install the drivers from the product disc or from the manufacturer's website.
3. Update the driver from the product disc by inserting the Streets & Trips installation DVD and closing all windows (including Streets & Trips). Get back to the "COM & LPT" section of the Device Manager and right-click the device name with a yellow exclamation mark. Click on "Update Driver" or "Update Driver Software," then "Browse my Computer for Driver software," then click "Next." Browse the folder "\GPSDRVRS" on your "Streets & Trips" DVD, then to the folder of your device (Pharos, Navation, etc.) and click "OK," and then "Next."
4. Run the program as an administrator if you receive a registry error similar to "Your registry settings for this application were not copied correctly." Right click on the icon for Streets & Trips, click "Properties," "Shortcut," "Advanced," and then "Run as administrator." Then attempt to start the program again and it may begin to work. If not, move on to Step 5.
5."Remove and reinstall Streets & Trips" by clicking Start, typing programs and features in the Search box, and hitting "Enter." Click on "Microsoft Streets & Trips" and click "Uninstall." Delete the "C:\Program Files\Streets and Trips" folder, restart the computer with a clean boot, empty the Temp folder in Windows, and then reinstall the program in a new folder other than the original.
Source : eHow
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